Dear creators,

Your online reputation is a key factor to build trust and boost your sales.
That's why we've added a new feature that lets you manage your customer reviews in a more structured, fast, and responsible way: a centralized dashboard for all your customer feedback.

What you can do with this update:

• Moderate customer reviews with just one click (accept, hide, check)

• Hide inappropriate or off-topic comments without messing up overall transparency

• View all feedback in a unified, clear, and accessible space

• Save time with a smooth interface, built for fast management

Why it matters:

Chariow is based on a transparent rating system, designed to protect both buyers and sellers.
If you have the option to hide some reviews from your shop, your overall account score is still calculated based on all reviews received, including the hidden ones.

And this is crucial:

If your overall score drops below 40%, your shop might be temporarily suspended for review.

So, managing reviews isn’t just about hiding them, but about:

• Identify recurring causes of dissatisfaction

• Implement real improvements

• Maintain a high and long-lasting level of satisfaction

This dashboard lets you:

• Keep an accurate record of all feedback received

• Keep your image looking professional

• Stay ahead of risks that could hurt your reputation

• React quickly, in an organized and transparent way

How to access it:

1. Log in to your Chariow dashboard

2. Click on “Reviews”

3. Use the management tools to moderate, hide, or analyze

No technical setup needed.
The feature is already enabled on your account.

Remember: your reputation is a strategic asset.
This new interface is here to help you manage it clearly, reliably, and on your own.

Learn more in this video.

Thanks for helping grow Chariow with us.
— The Chariow team